Investigating issues with Retrieval Procedure
Identified - We've identified a new incident on the retrieval procedure.
We are working to solve this as soon as possible.
We will give new updates around 12:00 AM.
Jul 14, 2026 - 10:18 WEST
Update - Currently the systems seem to be fully recovered, but we are going to keep on monitoring to ensure that the incident is totally resolved.
Jul 13, 2026 - 17:21 WEST
Monitoring - We've applied a fix and the retrieval procedure is operating normally again.
We're monitoring closely to confirm the issue is fully resolved.
Jul 13, 2026 - 14:44 WEST
Update - We are continuing to work on a fix for this incident.
Jul 13, 2026 - 10:26 WEST
Update - We are continuing to work on a fix for this issue.
Jul 13, 2026 - 08:48 WEST
Identified - We've identified the cause of the issue affecting retrieval procedure and are working on a fix.

We'll post the next update by 10:00AM.
Jul 13, 2026 - 08:48 WEST
Update - We are continuing to investigate this issue.
Jul 13, 2026 - 08:46 WEST
Update - We are continuing to investigate this issue.
Jul 13, 2026 - 08:37 WEST
Investigating - We're investigating reports of retrieval procedure incidents.

Some customers may be unable to retrieve bank account data.
We're looking into it and will update you shortly.
Jul 13, 2026 - 08:37 WEST
Investigating issues with Optima Bank (Greece)
Investigating - We're investigating a data retrieval incident affecting Optima Bank (Greece).
Early signs point to an incident with one of our external providers.
We'll share more as we confirm details.
Jul 09, 2026 - 13:47 WEST
Investigating issues with Alpha Bank (Greece)
Investigating - We're investigating a consent renewal incident affecting Alpha Bank (Greece).
Early signs point to an incident with one of our external providers.
We'll share more as we confirm details.
Jul 09, 2026 - 13:46 WEST
Santander (Portugal) experiencing an incident on their side
Identified - We've confirmed this is due to an issue with Santander's (Portugal) own systems, not our platform.
Connections to other institutions are working normally.
Resolution depends on Santander (Portugal), and we'll update you as soon as we see service restored.
Jul 08, 2026 - 12:07 WEST
Novobanco (Portugal) experiencing an incident on their side
Identified - We've confirmed this is due to an issue with Novobanco's (Portugal) own systems, not our platform.
Connections to other institutions are working normally.
Resolution depends on Novobanco (Portugal), and we'll update you as soon as we see service restored.
Jul 08, 2026 - 11:03 WEST

About This Site

nBanks is a fully cloud-based financial software platform that helps businesses connect, manage, and optimize their banking operations.
By integrating multiple banking and financial services into a single digital environment, companies can centralize financial data, automate processes, and gain real-time visibility over their finances.
Our platform combines secure cloud infrastructure, intelligent automation, and intuitive design to reduce complexity, save time, and support better financial decisions.

If you are having any trouble you can check here the current status of the nBanks systems, and if necessary, you can submit a ticket to our Customer Care team through: https://portal.support.nbanks.net/servicedesk/customer/portals

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Signup Operational
90 days ago
100.0 % uptime
Today
Authentication and User Management Operational
90 days ago
100.0 % uptime
Today
Treasury Management Operational
90 days ago
100.0 % uptime
Today
Financial Management Operational
90 days ago
100.0 % uptime
Today
Dashboards Operational
90 days ago
100.0 % uptime
Today
Financial Institutions Major Outage
90 days ago
98.22 % uptime
Today
Authorization Major Outage
90 days ago
98.22 % uptime
Today
Retrieve Data Major Outage
90 days ago
98.22 % uptime
Today
Government Services Operational
90 days ago
100.0 % uptime
Today
Authorization Operational
90 days ago
100.0 % uptime
Today
Retrieve Data Operational
90 days ago
100.0 % uptime
Today
Customer Care Operational
90 days ago
99.91 % uptime
Today
Customer Care Portal Operational
90 days ago
99.87 % uptime
Today
Customer Care Email Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 14, 2026

Unresolved incident: Investigating issues with Retrieval Procedure.

Jul 13, 2026

Unresolved incidents: Investigating issues with Optima Bank (Greece), Investigating issues with Alpha Bank (Greece), Santander (Portugal) experiencing an incident on their side, Novobanco (Portugal) experiencing an incident on their side.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Scheduled maintenance: Web Application upgrade to 2026.06
Completed - The scheduled maintenance has been completed.
Jul 9, 12:00 WEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 18:00 WEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 12:11 WEST
Scheduled - We'll be performing scheduled maintenance to upgrade the Web Application to version 2026.06.

When: 2026-07-08 18:00 (PT) – 2026-07-09 12:00 (PT) (18 hours)
What to expect: The Web Application may be briefly unavailable or run slowly during this window. No action is needed on your part.

This upgrade includes performance improvements and new features on the plaform.

We'll post updates here as the work progresses.
Thank you for your patience.
Jul 8, 12:10 WEST
Jul 8, 2026
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

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